FAQs


1. What is Online Banking?
2. What can I do with Online Banking?
3. Is any of my personal information stored in the Online Banking product?
4. How current is my banking information?
5. What accounts will I be able to access through Online Banking?
6. Can I schedule future transfers?
7. When can I use Online Banking services?
8. What is required to use the Online Banking service?
9. How do I access Online Banking?
10. Can I create my own password that is easy for me to remember?
11. What happens if I forget or lose my password?
12. How do I order checks?
13. Why can't I login to my online banking account?
14. What are your hours?
15. Does Town & Country Bank Midwest have a notary?
16. Does Town & Country Bank Midwest offer safe deposit boxes?

1. What is Online Banking?
Online banking allows our customers to manage their checking and savings account and  transactions on our secured website. You must have a computer and internet service. To obtain your log-in credentials, visit your local branch.
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2. What can I do with Online Banking?
Town and Country Bank Midwest allows our customers to manage their accounts and schedule and send payments to businesses and individuals.
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3. Is any of my personal information stored in the online Banking product?
We have several layers of security to protect our customers' accounts. For more information on our security measures, please contact your local branch.
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4. How current is my banking information?
Banking information is updated at the end of each business day.
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5. What accounts will I be able to access through Online Banking?
Our customers at Town and Country Bank Midwest are able to manage their checking and savings accounts through our website.
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6. Can I schedule future transfers?
Yes, you are able to schedule future transfers and payments.
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7. When can I use online Banking services?
Once you have filled out the Online Banking Application and have been given your log-in credentials, you can use the services 24 hours a day.
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8. What is required to use the Online Banking service?
You must fill out an application and turn into a bank associate. We ask that you wait to sign the form once you are with our bank associate. At that time, they will provide you with log-in credentials (log-in and password).
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9. How do I access Online Banking?
Click on the "Login to Online Banking" link in the upper right hand corner of the site. Or, click here.
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10. Can I create my own password that is easy for me to remember?
A temporary password will be issued by the bank; you will then be prompted to change your password immediately upon login.
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11. What happens if I forget or lose my password?
If you are having troubles with your password, please contact the bank. Upon positive identification, we will help you to reset your current password.
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12. How do I order checks?
Please contact the bank and we will assist you in ordering new checks.
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13. Why can't I login to my online banking account?
If you have not logged into your account in 30 days, the account locks for your protection. Please contact the bank and we will provide new log-in credentials. We ask our customers to log-in at least once a month.
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14. What are your hours?
We have various hours to help serve our customers. See our Locations page for more information. Our locations in the Hy-Vee stores are open 7 days per week for your convenience.
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15. Does Town & Country Bank Midwest have a notary?
Yes, a notary is located in all branches. There is a minimal charge for notary services.
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16. Does Town & Country Bank Midwest offer safe deposit boxes?
Yes, we offer the following sizes of safe deposit boxes:
• 2x5x20
• 3x5x20
• 5x4x20
• 3x10x20
• 6x10x20
• 7x10x20
• 9x10x20

Please contact the bank for specific costs and details.
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